Watersley, where dreams come true...
Is hospitality written on your heart? Do you enjoy working with a team of colleagues to be the face of our SEPHS Hotel while taking care of everything behind the scenes? Would you like to work in a unique location with an amazing history, but also be motivated daily by sports? Great! In fact, we are looking for a fun colleague to join our team!
In this role,you will ensure that everything around the front office is well organized and on a daily basis you will instruct, guide and motivate the team to achieve the best results together. You are a real team builder and make sure people enjoy working. You are responsible for the ins and outs of the front office and all surrounding activities. As such, you are often on the work floor. You have strong communication skills and empathy. Keeping guests happy and satisfied is an important task. Satisfied guests and good quality should be a daily priority. The highest satisfaction of all parties is your focus. Managing different employees is important, but leading by example is even more so!
Who are we?
At SEPHS Hotel our guests sleep because as (top) athletes they want to recover or prepare for an important competition in peace and quiet. Because they dream of a sports career. Because with their (daily) business they are also ‘top sports’. Or simply: because they care about sports. Our employees want to be part of the energy at this place and enjoy contributing something to someone else’s sports dreams. Here, as a (top) athlete, guest or staff member, you are part of the Watersley sports dream and benefit from everything it takes to get the best out of yourself.
SEPHS is part of the Watersley Sports & Talentpark. On this residential campus, both international and national (top sports) talents are facilitated and guided on the basis of housing, competence and development.
Responsibilities
What to expect.
- Together with your front office colleagues, you will make sure that our guests do not lack anything;
- You will be responsible for increasing quality and guest satisfaction;
- You are the point of contact for our guests and colleagues;
- You perform administrative tasks;
- You are the example and coach for your colleagues;
- Responsible for room assignments, communication to guests & housekeeping, managing the front office team, etc., among other things;
- You are the buddy of our hotel manager;
- You will be responsible for quality front office staffing.
Job requirements
What we expect from you
- Good communication and written skills of both Dutch and English language;
- Guest and service oriented and likes to be hands on;
- You see yourself as a team player; together with your team you make goals a reality;
- You have knowledge of Microsoft Office: Excel, Word and Outlook;
- Flexible, willing to work evenings and/or weekends;
- Strong sense of responsibility;
- You have a great passion for the hotel industry and all that it entails;
- You connect easily with others;
- Preferably experience in coaching leadership;
- Committed and with integrity; you feel a strong connection to the organization and its employees;
- You can handle and anticipate internal and external changes well;
- You possess a good balance between task-oriented and people-oriented leadership;
- Self-knowledge; you know yourself well and feel strongly about yourself.
What do we offer?
- A cool position in a unique concept;
- An informal and collegial working atmosphere in a beautiful green sporting environment;
- An attractive salary, vacation days and vacation pay;
- Pension paid by employer;
- Freedom “to be your original self” and to express your creativity.
Excited?
Are you the Front Office Star we are looking for? Tell us why you would like to join our team and who knows, maybe we will welcome you to our team soon! Apply for this position by sending an email to lyan@watersley.com. Please also send your resume right away. Do so no later than 19-02-2024. Any questions? Feel free to ask them via the preceding e-mail address or +31 46 46 00 133.
